Refund policy

Last updated: August 9, 2026

We want every K-POPCORN order to arrive fresh, correct, and ready to enjoy. Because our products are edible goods, we do not accept returns or exchanges for food-safety reasons. We will review damaged, defective, or incorrect-order claims as described below. This policy does not limit any rights that cannot be excluded under applicable law.

Final Sale on Food Products

All food purchases are final sale. We do not accept physical returns or exchanges because of a change of mind, personal taste preference, an incorrect quantity selected by the customer, or failure to review ingredients or allergen information before ordering.

Problems We Will Review

We will review requests for a replacement or refund when an item:

arrives damaged or with compromised packaging;

is defective, including spoiled or expired at the time of delivery; or

is incorrect, including a wrong or missing item.

How to Report an Issue

Email Connect@seoulfulfoods.com within seven days after delivery. Include:

your name and order number;

a brief description of the problem;

clear photos of the product, packaging, shipping label, and shipping box; and

whether you prefer a replacement or refund, if eligible.

Please keep the item and all packaging until we complete our review. Do not mail food products back unless we provide written authorization and return instructions.

Replacements

If a claim is approved, we may send a replacement at no additional charge. Replacement availability depends on inventory and shipping eligibility. If a replacement is unavailable, we may issue a refund instead.

Refunds

Approved refunds are returned to the original payment method. Depending on your bank or payment provider, it may take approximately 5–10 business days after we issue the refund for the credit to appear. Original shipping charges are generally non-refundable unless the entire order was affected by our error, the order was not shipped, or applicable law requires a refund of those charges.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We will try to help, but we cannot guarantee changes or cancellations after fulfillment has started. If an order has already shipped, the food-product final-sale rule applies, except for the eligible problems described above.

Allergens and Product Information

Please review the ingredient list and allergen statement shown on the product packaging before consuming any K-POPCORN product. Product packaging contains the controlling ingredient and allergen information. If you have questions before ordering, email us at Connect@seoulfulfoods.com.

For a damaged, defective, or incorrect-order claim, email Connect@seoulfulfoods.com.

Authorized return address (only when instructed by us):
Seoulful Foods
13217 Jamboree Rd #111
Tustin, CA 92782
United States