Shipping policy

Last updated: August 9, 2026

Thank you for shopping with K-POPCORN. This Shipping Policy explains where we ship, how orders are processed, and what to expect after placing an order.

Where We Ship

We currently ship to eligible addresses within the United States. Available shipping methods and service areas are shown at checkout. We do not currently offer international shipping unless an international option is specifically displayed during checkout.

Shipping Origin

Orders ship from California, United States.

Order Processing

Orders are generally processed within 1–3 business days after payment is authorized. Business days are Monday through Friday, excluding federal holidays. Orders placed during launches, promotions, holidays, or unusually busy periods may require additional processing time.

Processing time is separate from carrier transit time. You will receive a shipping confirmation when your order has been handed to the carrier.

Shipping Rates and Free-Shipping Offers

Standard shipping is free on eligible U.S. orders with a merchandise subtotal of $30 or more after discounts and before taxes. Shipping methods and any destination or product exclusions will be displayed at checkout.

For orders below $30, shipping charges are calculated and displayed at checkout before payment. Rates may vary based on the destination, order size, carrier, and shipping method selected.

Estimated Delivery

Available delivery estimates are displayed at checkout and may also appear in your shipping confirmation or carrier tracking. Delivery dates are estimates, not guarantees. Carrier delays, weather, natural disasters, holidays, service interruptions, or other events outside our reasonable control may affect delivery.

If we cannot ship within the timeframe stated at checkout or in your order confirmation, we will notify you and provide options required by applicable law, which may include agreeing to a revised shipping date or canceling the unshipped order for a refund.

Tracking

When tracking is available, it will be included in your shipping confirmation. Tracking information may take up to 48 hours to update after the carrier receives the package.

Address Accuracy

Please review your shipping address carefully before completing checkout. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Customers may be responsible for additional shipping costs if a package is returned because the address supplied at checkout was incomplete or incorrect, unless the error was ours or applicable law requires otherwise.

Delivered, Missing, or Stolen Packages

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building staff, and the carrier first. Then contact us at Connect@seoulfulfoods.com as soon as possible with your order number. We will reasonably assist with a carrier inquiry or claim, but the outcome may depend on the carrier's investigation and applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, do not consume an affected product. Contact us within seven days of delivery and include your order number, a description of the issue, and clear photos of the shipping box, label, and affected item. Please review our Returns and Refunds Policy for additional details.

For shipping questions, email Connect@seoulfulfoods.com.

Seoulful Foods
13217 Jamboree Rd #111
Tustin, CA 92782
United States